FAQs and Info
We started operations in 1989 with the publication of the first issue of Metal Curse magazine. Since that time we've grown into an underground Metal record label and mail-order retailer of the finest in Death Metal, Black Metal, Grind, Doom, Thrash, Crust, and other forms of musical extremity that the world-wide underground scene has to offer.
P.O. Box 302
Elkhart, IN 46515-0302 USA
You may also contact customer service at:
You do not need a PayPal account to pay with your credit card.
PayPal uses the industry-standard SSL (Secure Sockets Layer) protocol to encrypt all your personal information (including your credit card information).
You can tell when a web page is on an SSL secure server, because the address in your web browser's "address" box will change from "http://" to "https://" which denotes a secure connection.
Also, your web browser has a padlock icon (for Netscape it's in the lower left corner, for Firefox it's in the lower right corner, for Internet Explorer it's in the lower right but not all the way in the corner) that will be locked to indicate a secure connection.
For further explanation of SSL and other technical terms, please see the Webopedia entry for SSL at http://webopedia.internet.com/TERM/S/SSL.html
To pay by money order, simply type "money order" in the comments box of our order form, or email us your order, and then send your money order to:
P.O. Box 302
Elkhart, IN 46515-0302 USA
Please be advised that if you are not paying by PayPal or credit card, we must wait until your money order has arrived before we are able to send your order. We will hold the items in your Shopping Cart for two (2) weeks only.
If no one is available to take your order, please leave your name and phone number and a customer service representative will promptly return your call.
If you prefer to leave your order and not wait for someone to return your call, please remember to include the items you would like, your name, address, payment method, and contact information so that we may confirm your order.
We're happy to ship your order to anywhere the US government allows.
Please keep in mind that while we offer our customers free shipping on all domestic orders, we must charge $12 for the first item and then $3 per additional item for shipping on all international orders.
For foreign orders, we charge $12 for the first item and then $3 for each additional item for USPS First-Class International or Priority Mail International shipping. We apologize for the high shipping charges, but the US Post Office has drastically increased its rates recently (essentially doubling foreign postage costs!) and just the postage to send a single CD to, for example, Europe is now $12.75.
For foreign orders, we use either USPS First-Class International or Priority Mail International, once again depending on the weight of the package. According to the US Post Office, Priority Mail International is supposed to take 6 - 10 business days to most destinations. The only time estimate that the US Post Office will give for First-Class International is "varies by destination," but we have found that it typically takes less than 14 days to arrive.
Please keep in mind that depending on where you live (large city, out in the country, etc...) it may take some extra time for your package to arrive.
If you receive a defective item, please contact us right away at returns@CursedProductions.com or 1-574-294-6610.
Please keep in mind that the the Post Office currently charges at least $12.95 to register a package, and we will have to add this to amount to your total.
For more information on this, please see the US Post Office web site.
If you require faster delivery, for an additional fee, we can ship your order to you Express Mail, Global Express Guaranteed, various UPS options - however you like.
Prices will vary depending on how quickly you want your order to arrive and the size of your order.
Please indicate in the comments box of the order form if you would like any type of rush delivery (or other special instructions), and we will contact you with your new total, including rush delivery.